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  Dynamic or Advanced Case Management (DCM) can be defined as the process of capturing and processing unstructured data with the use of various technologies. The collective information about a particular instance, such as a problem, incident or a company is called a case. Traditional workflows which are operational across legacy systems are not capable of handling the slightest of change in the processes. Although, automation and optimization of critical business processes can be achieved by Business Process Management (BPM), it falls short in handling dynamic processes where high degree of human intervention is required for better quality outcomes. BPM solutions may not have the capabilities to access information or the architectural suppleness to tackle the problem at critical junctures. Here, the Dynamic Case Management (DCM) comes into picture, with the added features of flexibility and personalization across key segments. DCM is also popularly used to improve collaborati...

Dynamic Case Management (DCM) Market - Overview Dynamic or Advanced Case Management (DCM) can be defined as the process of capturing and processing unstructured data with the use of various technologies. The collective information about a particular instance, such as a problem, incident or a company is called a case. Traditional workflows which are operational across legacy systems are not capable of handling the slightest of change in the processes.  Although, automation and optimization of critical business processes can be achieved by Business Process Management (BPM), it falls short in handling dynamic processes where high degree of human intervention is required for better quality outcomes. BPM solutions may not have the capabilities to access information or the architectural suppleness to tackle the problem at critical junctures. Here, the Dynamic Case Management (DCM) comes into picture, with the added features of flexibility and personalization across key segments. ...